Department: Customer Service
1. Oversee delivery of Key Performance Indicators for Seller performance – Potential Merchant Existing Sellers.
2. Identify, qualify and grow Seller’s commitment to Selling on Lazada platform.
3. Collaborate efficiently among cross-functional teams/departments in setting the right strategy to grow sellers, both locally and regionally.
4. Meet or exceed committed targets and operational metrics.
5. Conduct a regular review to monitor performance across the BPO partners.
6. Leads initiatives to drive continuous improvements through identifying new sales pitches and approaches.
1. Min 3 years Account Management or Business Development.
2. Positive attitude towards meeting tight deadlines and going the extra mile.
3. Strong sense of ownership and accountability.
4. Strong analytical skills (excel skills is a must) and business understanding.
5. Entrepreneurial and creative mindset with well-developed interpersonal and leadership skills.
6. Demonstrated ability to handle multiple tasks, prioritize them, and meet deadlines.
7. Structured work, focused on process, details, and quality.
8. Open-minded with a very dynamic environment.
9. Solid, detail-oriented documentation skills.
10. Experience in handling eCommerce account and the like is preferred.
11. English proficiency for both writing and speaking is a must.
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